In a recent conversation with a stove retailer we were asked what makes the FlueCube so special?

Many of the chimney cowls on the market keep out birds and vermin, protect from rain and snow and claim to cure a downdraught problem. The difference with FlueCube is that it actually works!

As our customer feedback and satisfaction can testify, the FlueCube has received five star reviews from home owners and chimney sweeps alike. Not only is it British made from UK 316 stainless steel, it has no moving parts to wear out and is built to last a lifetime. Plus the FlueCube helps maintain the optimum temperature for your stove ensuring you burn less fuel, therefore saving you money.

As our largest institutions are now realizing, in the age of the internet, customer satisfaction has never been more important. Indeed, our utility companies and financial institutions, with their less than stellar record in customer relations in recent times might be struggling more had they genuine competition in the marketplace.

At the other end of the scale, Zappos, is a US based online shoe company, with a great reputation for customer service. This reputation was so valuable that the company sold to Amazon for 1.2 billion dollars.

“Zappos employees are encouraged to go above and beyond traditional customer service. In particular, after a late night of bar hopping and closed room service, the Zappos CEO, Tony Hsieh, bet a Skechers rep that if he called the Zappos hotline, the employee would be able to locate the nearest late-night pizza delivery. The call centre employee, although initially confused, returned two minutes later with a list of the five closest late night pizza restaurants.

Inc. Magazine notes another example when a woman called Zappos to return a pair of boots for her husband because he died in a car accident. The next day, she received a flower delivery, which the call centre rep had billed to the company without checking with her supervisor.”

Now while FlueCube might struggle to advise you as to the best pizza for miles around, we will do our best to ensure you are completely happy with your product! We hope that you will have no cause for complaint, but if you should have a problem, we offer a full refund. How’s that for peace of mind?

To find out what our customers think about the FlueCube, click on Feefo logo or to read more on how the FlueCube chimney cowl works go to our chimney cowls page.